Duration: 4 Days 3 Nights (Jun 22~Jun 25, 2014)
Day 4: Yet Another Bad Day on Deck
Today is supposed to be our last day on board – we booked
the Bridge tour on our 1st night and had our slot today at 9am. 10
minutes before we left to the activity center, we received a call saying guy
has to wear closed shoes and long pants. We were like “HUH? So last minute?”
but complied.When we reached there, apparently not only guys needed to wear
pants and closed shoes – even lady are supposed to do so. I was quite angry on
this as NO ONE told us during registration and someone only called 10minutes
ago and told my husband to wear it. I did not bring long pants to the cruise
and the activity manager had the audacity to challenge me on who was the person
that took our reservation for bridge tour. HELLO?!!! You are supposed to check
who that is – I’m sorry I didn’t realize your service was SO BAD until I have
to write down the name of the person who made my reservation. The activity
manager then asked me to cancel my bridge tour – this is outrageous!!! You are
asking the customer to pay for your staff’s mistake there!!! What kind of service
is this??!!! I saw a lot of people were turned away to change their clothing
& shoes at last minute! Hello? If you charge RM20 for the bridge tour, the
least you could do was to at least print a paper stating the T&C of the
bridge tour – not asking your customer to change their clothes or shoes last
minutes like clown! At the end the activity manager finally let me went ahead
with the tour but my mood was too spoiled to enjoy it anymore. Well done Starcruise!
I included this in my complaint letter to Starcruise and the response was they
will train their staffs more strictly on this matter. As if strict training was
not mandatory before deploying the staff to serve customers. *roll eyes*
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| Starboard Ahoy? |
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| Awww.... Doggie wanna go home! |
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| This is what happen on the Bridge! |
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| Fancy Radar? |
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| Some Malaysian English on deck! |
We had our breakfast and hang around until ‘checkout’
time for disembarking. I must say the disembarking process was a mess itself as
the staffs pointing us to the wrong location for checkout even when we express
doubt on that (checked in luggage Vs no checked in Luggage, Malaysian National
Vs Foreigners, early check-out vs no early check-out is located in different
rooms). We told the staff we had made the ‘early check-out’ process to settle
all our bills and take back our passport but they still pointed us to repeat
the same procedure again.. *confused*
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| Breakfast |
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| A Hazy Penang! |
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| I bet the Captain is eager to end this Sh!tfest |
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| Goodbye SuperStar Libra! |
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| Another small Ship at Dock |
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| Sammy wanna go home! |
At the end, we were so confused and ended up at Deck 4 to
walk to another ‘disembarkation location’ where people were in the middle of
leaving the cruise. We stood there to let those people walked through since our
path to the location was blocked. This was when another Starcruise staff asking
us whether we settled our bills. We said yes and surprisingly the staff told us
to just follow these people to leave the ship. We were not sure whether we were
cutting any line but we left as the staff instructed without going to the
disembarkation location at Deck 4. What a mess!
There was another long queue at the immigrant counter at
port but thankfully we went through it and for once grateful that we don’t have
to deal with the mess any longer. What an eye-opening experience on StarCruise
(albeit a bad one)!
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| Queuing again... |
The Verdict? Only try Starcruise IF:
- You do not have any experience cruising on other ships
- You really feel StarCruise is the only cruise option in
Malaysia
- You have very low expectation
My suggestion? Go try Costa! I notice they do dock in
Singapore and Malaysia in 2014 – why not try a stylist Italian Cruise Ship with
the same pricing?
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